Osmoz brings sector‑specific understanding while maintaining methodological consistency and quality.

Private sector

Automotive

Dealer experience, shopper journeys, after‑sales satisfaction and network performance.

Beverage and FMCG

Brand health, pack and product testing, category understanding, trade and shopper research.

Retail

Store experience, omnichannel journeys, format strategy, loyalty‑programme optimisation.

Information technology and telecoms

CX and service diagnostics, digital‑journey optimisation, B2B and B2C experience studies.

Banking and financial services

Branch and contact‑centre CX, digital channel performance, product uptake, corporate social investment (CSI) and financial inclusion research.

We understand the commercial pressures and KPI structures in these environments and design studies that plug directly into decision processes and performance dashboards.

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Public sector

Education

Programme evaluations, learner and educator surveys, curriculum and intervention assessments.

Health

Service delivery evaluations, patient experience studies, public‑health campaign evaluations, behavioural-change research.

Local government and public services

Citizen satisfaction, service-delivery diagnostics, needs assessments, policy feedback and consultation.

Sustainability and environmental protection

Perceptions of environmental initiatives, behaviour change around waste, energy and conservation.

Our public-sector work supports policy formulation, resource allocation and accountability to citizens and funders.

Not‑for‑profit sector

We deliver comprehensive baseline and impact assessments, structured beneficiary feedback systems, evidence‑driven advocacy support, and end‑to‑end Theory of Change development to strengthen programme design, accountability, and long‑term sustainability.

We help not‑for‑profit organisations demonstrate impact credibly, sharpen strategic focus and strengthen cases for funding and scale‑up.

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Geographic reach

South Africa and broader Africa

  • Strong experience across multiple African markets, with local partners and bilingual capabilities (English and French).

European markets and the USA

  • For clients requiring cross‑regional representation and global insight programmes.

Wherever we operate, we combine local cultural intelligence with global methodological standards.